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Refund Policy

  1. The Enrolment Fee, Accommodation Placement Fees, and IT Levy are non-refundable whether you complete your course or not.
  2. A $350 fee is payable for administering course cancellation after course commencement.
  3. Where a student has cancelled prior to commencement a fee of $250 is charged for processing the refund (except in student visa rejection cases).
  4. An administrative charge of $100 for the initial request and $150 for any subsequent request is made to vary an application e.g. Change of Start Date, Change of Course.
  5. Tuition Fees and OSHC are refunded in full if your student visa application is rejected and you provide official written notification of the refusal from DHA.
  6. Student Default: No refund will be made even in the event of student visa refusal if a student:
  • has given false or misleading information in the enrolment- or visa application:
  • fails to comply with the conditions of enrolment at the College.
  • is in breach of their visa requirements as imposed by the Australian Government.
  • withdraws after the commencement date of the course.

 

  1. Tuition fee refund: If you give written notice of your intention to withdraw from a course:
  • 30 days of more before the commencement date, tuition fees will be refunded less a cancellation fee of 25%.
  • more than 5 days before the commencement date, tuition fees will be refunded less a cancellation fee of 40%.
  • less than 5 days before course commencement date, tuition fees will be refunded less a cancellation fee of 50%.
  • No refund of fees paid will be issued if the student fails to either submit additional requested documentation or the completed refund request form within 90 days of receiving the offer letter, irrespective of the Confirmation of Enrolment (CoE) status.
  • You are responsible for initiating the visa application process once the enrolment request has been processed and the CoE(s) have been issued. If the CoE expires due to the applicant’s failure to submit their visa application before the course commencement date, any tuition fees paid may be forfeited. The College may, at its discretion where evidence of compassionate and compelling circumstances is presented, offer to credit part of the forfeited tuition fees towards a future enrolment. This will require a new application and will be subject to current course fees at the time of re-enrolment.

 

Refund procedure:

You must complete the Refund Application Form. Your refund will be processed within 4 weeks of receipt of your completed refund application if it includes all the required documents. A written statement will be provided to the student to explain how the refund is calculated.

  1. Where two or more courses are packaged, the conditions apply to all elements. Note that for packaged courses the course start date of the first course is considered.
  2. Commencement of the course is defined as the course start date in the first Application form submitted by the student or agent and not subsequent changes to the starting date.
  3. The college cancels a course after the start date and before the completion date:
  • The refund of the unused tuition fees will be calculated on a pro-rata basis (weekly as per the term calendar minus any application deductions)
  1. All refunds will attract an administration charge of $250.00 (including for visa refusal).
  2. Course and other Fees are not transferable to another student or institution but may be transferred to another course within the College at the discretion of the College.
  3. Any approved refunds are made payable to and sent to the student or his/her agent, in the country of origin as applicable in Australian dollars.
  4. Bank charges are deducted for refunds made by bank draft or electronic transfer.
  5. Provider Default: In the unlikely event that the College is unable to deliver your course in full starting from the agreed date, you will be offered a partial refund of unused tuition fees within 2 weeks after the default date.
  6. Fees for services paid to education agents by students are not covered by this refund policy.
  7. This refund policy applies to all tuition fees paid to the College and includes any tuition fees paid to an education agent to be remitted to the College.
  8. All refund considerations will be strictly limited to the monies paid, which the College has received from the student as tuition fees only i.e. exclusive of all non-refundable fees and agents’ commission (whether this commission was deducted before or after student payment the College.)
  9. Students are encouraged to view the College’s student handbook as part of pre-enrolment information.
  10. This policy does not remove the right of the student to take further action under Australia’s Consumer Protection Laws https://consumer.gov.au/consumers-and-acl

 

Should you have any questions regarding this policy, please contact info@mercurycolleges.edu.au